CC
Corne C
1 reviews | Active since Jul 2011
11 Aug 2015, 12:58
Contacting a Marketer
I have a finance application that I need to speak to someone about. When phoning the Call Centre I was told that I can speak to a marketer that would be able to assist. This marketer has been the most dificult person to get hold of. I have phoned numerous times to get the phone call rejected. I have also left messages to no avail. <br> Calling the call centre back today to find out if I can speak to a different marketer resulted in the Call Centre agent telling me that I cannot speak to such a person and that I need to go back to the dealership. This all after holding the line for numerous minutes! Can I not have been told this when I initially raised my query? And why was the first agent able to give me insight and a number to contact?!<br> Going back to the dealership is not a good enough answer! I want to speak with someone that actually knows what is going on with human insight. Not some automated algorithm that makes uninformed decisions!<br> Please get back to me urgently. <br> I can only accept calls in the morning until 9:45.
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
19 Aug 2015, 09:20Hello jcaurus,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
The number to call when looking to discuss a new application is our general customer services on *** because our internal marketers are designated to supporting 'deal makers' and Business Development Officers from the various dealers. Major franchise dealers will often have a WesBank representative who can address any enquiries as we no longer have centralized branches for this purpose. We have referred this matter to the appropriate manager and contact will be made with you as soon as possible.
We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
The number to call when looking to discuss a new application is our general customer services on *** because our internal marketers are designated to supporting 'deal makers' and Business Development Officers from the various dealers. Major franchise dealers will often have a WesBank representative who can address any enquiries as we no longer have centralized branches for this purpose. We have referred this matter to the appropriate manager and contact will be made with you as soon as possible.
We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank
Best regards,
WesBank's reply19 Aug 2015, 09:20
Official
Hello jcaurus,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
The number to call when looking to discuss a new application is our general customer services on *** because our internal marketers are designated to supporting 'deal makers' and Business Development Officers from the various dealers. Major franchise dealers will often have a WesBank representative who can address any enquiries as we no longer have centralized branches for this purpose. We have referred this matter to the appropriate manager and contact will be made with you as soon as possible.
We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
The number to call when looking to discuss a new application is our general customer services on *** because our internal marketers are designated to supporting 'deal makers' and Business Development Officers from the various dealers. Major franchise dealers will often have a WesBank representative who can address any enquiries as we no longer have centralized branches for this purpose. We have referred this matter to the appropriate manager and contact will be made with you as soon as possible.
We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank
Best regards,