M
Malehlohonolo
1 reviews | Active since Jun 2023
28 Oct 2024, 20:34
Confusing of agreement
Wuuu ai Wesbank is not professional. In Auguest 2024 I had an agreement with Wesbank to pay R1500 more on top of my normal instalment to fix the arrears. They have been deducting with no problems. Now all of a sudden I receive an email and an SMS telling me that I owe them R16538. I am perplexed as to how because as far as I know they have been deducting the money. Now I am seeking clarity as to what happened, because money was always debited from my account every month til now.
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WesBank's replyOfficial
29 Oct 2024, 07:46 Dear Malehlohonolo,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply29 Oct 2024, 07:46
Official
Dear Malehlohonolo,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution