1 reviews | Active since Mar 2009
Confirmation of Insurance & threats!
My wife's vehicle is financed through Wesbank & a week or 2 ago, she was called & asked for confirmation of Insurance.<br> My wife sent it to [Email Removed] on the 16/11/2015 & she received an automated reply confirming it will be sent to an agent to deal with. On the 17/11/2015 my wife received an email from them asking for her Wesbank account number or ID so they can update the insurance details on their system. She promptly sent that information on the same day & according to our knowledge that would be the end of the matter as she once more received the automated reply from them.<br> To my wife's shock & amu*****t, she received a very 'threatening' & strong worded sms stating the following: \Dear Mrs Brownley
Thank you for your concerns highlighted.
Your vehicle is one of your most valuable assets and like you, we are concerned that you remain protected should your vehicle be ****** or written off. In terms of your credit agreement with WesBank you are required to purchase and maintain comprehensive insurance in respect of the vehicle while it is financed with us. Notwithstanding that you have supp**** us with a copy of your insurance at the inception of this agreement, WesBank have experienced that insurance details either change or lapse over this period of time. It is always in the interest of our clients and the Bank to ensure that the asset is covered to prevent financial losses to either party. Hollard and Direct Axis has been mandated by WesBank to contact you for proof of insurance.
You have been contacted by the insurance representatives and the policy has been updated.
Kind regards,
WesBank
Thank you for your concerns highlighted.
Your vehicle is one of your most valuable assets and like you, we are concerned that you remain protected should your vehicle be ****** or written off. In terms of your credit agreement with WesBank you are required to purchase and maintain comprehensive insurance in respect of the vehicle while it is financed with us. Notwithstanding that you have supp**** us with a copy of your insurance at the inception of this agreement, WesBank have experienced that insurance details either change or lapse over this period of time. It is always in the interest of our clients and the Bank to ensure that the asset is covered to prevent financial losses to either party. Hollard and Direct Axis has been mandated by WesBank to contact you for proof of insurance.
You have been contacted by the insurance representatives and the policy has been updated.
Kind regards,
WesBank