QL
Quintus L
1 reviews | Active since Jul 2011
12 Sept 2019, 08:58
Condescending contact center agent
I'm really disappointed in the interaction I had with a call centre agent this morning. His tone was condescending and I was made to feel like a fool for asking a simple question regarding my contract. Instead of going through the statement and explaining it properly (which I then had to help him with) he thought it better to treat me like an idiot. Honestly, it seemed as though he had better things to do than help me. Your contact center agents seriously need training on the manner in which they deal with clients.
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Replies (2)
WesBank's replyOfficial
12 Sept 2019, 09:35Dear Quintus L
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply12 Sept 2019, 09:35
Official
Dear Quintus L
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
QL
Quintus L's updateReviewer Update
13 Sept 2019, 10:24Just had a follow up call from Tina Du Toit from Wesbank and the matter has been resolved. Thank you for your swift response - this is the kind of service that I'm used to receiving from Wesbank and I'm sure will receive in future. Thank you Tina for your feedback.
QL
Quintus L's update13 Sept 2019, 10:24
Reviewer Update
Just had a follow up call from Tina Du Toit from Wesbank and the matter has been resolved. Thank you for your swift response - this is the kind of service that I'm used to receiving from Wesbank and I'm sure will receive in future. Thank you Tina for your feedback.