1 reviews | Active since Apr 2013
Concerns Regarding FNB KYC Requests on WesBank Client Information
Wesbank, here we go again. I have received an email from *** requesting that I update my banking and personal details and reply to *** (although I do not bank with FNB). I contacted FNB at ***. It appears that FNB is reviewing WesBank’s client information to ensure FICA compliance and is requesting feedback with great urgency.
I then called WesBank at ***2 to confirm whether FNB’s requests are legitimate and whether I can safely provide my details to FNB. I spoke to several agents, but each one transferred me to another line. Each transfer required me to re-enter my ID number, WesBank account number, and authenticate via an approval, yet I received no assistance.
I therefore request that WesBank contact me directly to provide feedback on this issue, as my attempts to obtain clarity by reaching out to WesBank have not been successful.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution