Concern Regarding Interest Rate on Recent Vehicle Financing

I have been a loyal WesBank client for many years, and I have always maintained a good standing credit score. Given my long-term relationship with your institution, I expected to receive preferential service on my recent vehicle financing.

I was surprised to learn that my new financing rate was approved at 12.75%, a significant increase from my previous rate of 11%. As a long-serving client, I had anticipated a more favorable rate as a reward for my loyalty.

I believe that maintaining strong customer relationships is essential, and I would appreciate your reconsideration of my interest rate. Thank you for addressing my concerns, and I look forward to your prompt response.