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william S

1 reviews | Active since Mar 2019

27 Jan 2020, 11:19

Con Men...

Con Men, I recently settled off my car after 4 years with west bank, I have always paid my accounts via eft monthly as i am self employed. I then bought a Motor bike recently and have requested them to cancel the debit order as i prefer to pay via eft as that way i can pay more than the minimum deposit amount and also as i am self employed i prefer to debate when i pay accounts for simple cash flow reasons. I have been told it is not possible to cancel the debit order and i must keep it for the duration of the contract. This has never been the cause in the past and i refuse to accept this.

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Replies (1)
WesBank
WesBank's reply27 Jan 2020, 11:56
Official
Dear William Sharp
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution