wS
william S
1 reviews | Active since Mar 2019
27 Jan 2020, 11:19
Con Men...
Con Men, I recently settled off my car after 4 years with west bank, I have always paid my accounts via eft monthly as i am self employed. I then bought a Motor bike recently and have requested them to cancel the debit order as i prefer to pay via eft as that way i can pay more than the minimum deposit amount and also as i am self employed i prefer to debate when i pay accounts for simple cash flow reasons. I have been told it is not possible to cancel the debit order and i must keep it for the duration of the contract. This has never been the cause in the past and i refuse to accept this.
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Replies (1)WesBank's replyOfficial
27 Jan 2020, 11:56Dear William Sharp
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply27 Jan 2020, 11:56
Official
Dear William Sharp
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
