1 reviews | Active since Apr 2015
Complaint Regarding Delay and Rejection of Offer for Vehicle Sale
I am writing to express my frustration and disappointment regarding the delay and recent rejection of the offer for the sale of my vehicle to a private dealership. Despite having submitted all required documentation and being assured that the offer would be approved, I am now facing unnecessary delays and financial consequences that are affecting me both emotionally and financially.
To provide some context, on November 25, 2024, I was informed that the offer to purchase my vehicle had been approved. However, as of today, I was unexpectedly informed that the offer has now been rejected on the grounds that it is "too low." This decision is perplexing, as I have yet to be provided with clear information on what this offer is being compared to or why it is now deemed insufficient.
The prolonged processing time has caused significant emotional distress, and the additional interest charges levied on my account due to this delay are negatively impacting me financially. The longer it takes to finalize the sale, the more I am being charged in interest, which feels unfair considering I have already met all the bank’s requirements and expectations.
I respectfully request that this matter be addressed with urgency. The dealership is waiting to finalize the deal, and the continued delays are only causing more harm. I hope this complaint will help gain the necessary traction to finalize the sale promptly, so I am not further burdened by unnecessary delays or unexpected financial consequences.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
