KS
Kay-Lee Smith
1 reviews | Active since Nov 2017
24 Jul 2019, 13:56
Complaint ignored again
My complaint has been ignored, I had someone call me once off a private number, he said he would get back to me and I haven't heard from him again. Wesbank keeps calling me but when I answer nobody speaks. No emails either. This is my third request for the recording of my phone calls with Wesbank. Please email me going forward.
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Replies (2)
WesBank's replyOfficial
25 Jul 2019, 09:58Dear Kay-Lee S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F26A.
Regards,Anastacia NaidooWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F26A.
Regards,Anastacia NaidooWesBank Service Resolution
Best regards,
WesBank's reply25 Jul 2019, 09:58
Official
Dear Kay-Lee S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F26A.
Regards,Anastacia NaidooWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F26A.
Regards,Anastacia NaidooWesBank Service Resolution
Best regards,
KS
Kay-Lee Smith's updateReviewer Update
01 Aug 2019, 14:12Still have not been contacted and the reference number is covered.
KS
Kay-Lee Smith's update01 Aug 2019, 14:12
Reviewer Update
Still have not been contacted and the reference number is covered.