Complaint

In Dec 2019, I made a request for change of banking details and in the same month of December I made a transfer of payment. I received form to fill for Debit order Amendment, then I completed and sent them back in the same month of December 2019 In January They made a request for Car Details, Engine No, Model and made and so for/ I filled in requested details It was done. On the 02 Jan 2020 I made a follow up and resending the document requested by Wesbank to make changes f banking details on the 14 Jan 2020 the Debit order is still not activated, I made a payment again. Then wesbank send through a debit order

I will like this to be resolved because it is a financial strain for job which was request in time and still I am the one being inconvenienced .