Complaint

Good day,

I am not a Wesbank Client, however I have been communicating via email with the Customer Service for 6 weeks now. I had done an EFT incorrectly into their account which was for Direct Axis. When I inputed the information as a beneficiary, my bank changed the details as the registered details on their system. I was informed by Direct Axis that it was not their bank details. It is when I started communicating with Wesbank from the 4 August 2021. I had provided proof of payment several times. On the 26th August 2021 I was advised the matter is resolved and my refund would be processed in 48 to 72 hours. Needless to say to date this has not happened. When I queried last week I was asked to resubmit my proof of payments and bank details. Today after a week of no response from Wesbank I am asked for my ID and or account number. Why I have no idea as this matter was resolved as per the email on the 26th August 2021. I take full responsibility for my error, however it is unacceptable and and with such disregard that my refund still has not been processed as promised. It appears that no one takes any responsibility to resolve this matter. I am at my wits end.