Complaint

I am very disappointed and in shame about the service I received from the collection department, this morning (12/07/2019) just before I start my day at about 07:08, A Male consultant didn't introduce himself and he treated me like trash on the phone, threatening to repossess my vehicle if I do not agree to what he wants me to PAY as an arrangement, I mean my installment is not even in 3 months arrears and I am paying every month. You Wesbank think that we do not know consumer's rights and compliance. What happened to TCF( treating Customer's Fairly), I told him that I am willing to make arrangements on what I can afford which is an additional R400.00 for 3 months thereafter we increase it as I do not wants to default again, however he was very rude and wants to command and demand !!! this is pathetic Customer experience WESBANK !!!. I previously had a complaint that I brought into your attention about one of your consultants that made double arrangements on your system which was unexplainable and resolvable which led my account to add more stupid arrears that was not even my fault. What did you do, NOTHING!!!! I deserve respect and proper service, NOT to be Treated like a "PRISONER!!!