AH
Ashlin H
1 reviews | Active since Sept 2017
08 Aug 2025, 10:51
Communication is lackluster
I phoned the call center on Saturday, 2 August 2025 to speak to a consultant to assist with my financial struggle of paying for my vehicle. After several attempts, I finally got through, however, as I was explaining my situation, basically like a minute into the call, the call dropped or something. I never received anything afterwards and could not get through to the call center.
Anyways, I decided to find contact email addresses and sent this email on Sunday, 3 August 2025, explaining my situation. Received an automated email that I will receive correspondence within 3 to 5 business days. It is now Friday, 8 August 2025 and nobody has contacted me which is concerning since I am financially struggling to pay for my vehicle and asking for assistance before the pay date arrives.
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Replies (2)
WesBank's replyOfficial
08 Aug 2025, 11:10Dear Ashlin H
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply08 Aug 2025, 11:10
Official
Dear Ashlin H
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
AH
Ashlin H's updateReviewer Update
08 Aug 2025, 13:33 Hi,
I just received a call from a lady from Liquid Finance who then put me through to a Wesbank Consultant by the name of Themba and I had to explain everything once again without this lady from Liquid Finance ensuring I got the assistance I required and explaining to someone from Wesbank. Thereafter, I received an SMS stating that the customer query was resolved, reference number CAS-***-D0N8Z6 from Liquid Finance which was false. Putting a call through does not qualify as a query resolved.
So no, my case was not resolved. Liquid Finance needs to provide better service because they continuously phoned me after I took my vehicle and tried selling me stuff that I clearly said no to where it got to the point where I had to block their calls since one consultant told me blatant lies. Up to today, he did not send an email to confirm the lies he was telling me. I knew these were lies because I confronted the car dealership where I received my car from and they confirmed what I thought.
Anyways, that is off topic. In the end, Themba could not assist because he said the resolution team have to resolve my case. What I do not understand is, what is there to investigate. I just need someone in finance to read my email and respond accordingly if they are able to assist. It should not take 5 business days and a further 5 to 8 business days to investigate and resolve. I am asking for help instead of getting blacklisted or my vehicle repossessed. According to Themba, my original email cannot be found yet I received an automated response with a number in the subject line, #904944.
More bad service.
I just received a call from a lady from Liquid Finance who then put me through to a Wesbank Consultant by the name of Themba and I had to explain everything once again without this lady from Liquid Finance ensuring I got the assistance I required and explaining to someone from Wesbank. Thereafter, I received an SMS stating that the customer query was resolved, reference number CAS-***-D0N8Z6 from Liquid Finance which was false. Putting a call through does not qualify as a query resolved.
So no, my case was not resolved. Liquid Finance needs to provide better service because they continuously phoned me after I took my vehicle and tried selling me stuff that I clearly said no to where it got to the point where I had to block their calls since one consultant told me blatant lies. Up to today, he did not send an email to confirm the lies he was telling me. I knew these were lies because I confronted the car dealership where I received my car from and they confirmed what I thought.
Anyways, that is off topic. In the end, Themba could not assist because he said the resolution team have to resolve my case. What I do not understand is, what is there to investigate. I just need someone in finance to read my email and respond accordingly if they are able to assist. It should not take 5 business days and a further 5 to 8 business days to investigate and resolve. I am asking for help instead of getting blacklisted or my vehicle repossessed. According to Themba, my original email cannot be found yet I received an automated response with a number in the subject line, #904944.
More bad service.
AH
Ashlin H's update08 Aug 2025, 13:33
Reviewer Update
Hi,
I just received a call from a lady from Liquid Finance who then put me through to a Wesbank Consultant by the name of Themba and I had to explain everything once again without this lady from Liquid Finance ensuring I got the assistance I required and explaining to someone from Wesbank. Thereafter, I received an SMS stating that the customer query was resolved, reference number CAS-***-D0N8Z6 from Liquid Finance which was false. Putting a call through does not qualify as a query resolved.
So no, my case was not resolved. Liquid Finance needs to provide better service because they continuously phoned me after I took my vehicle and tried selling me stuff that I clearly said no to where it got to the point where I had to block their calls since one consultant told me blatant lies. Up to today, he did not send an email to confirm the lies he was telling me. I knew these were lies because I confronted the car dealership where I received my car from and they confirmed what I thought.
Anyways, that is off topic. In the end, Themba could not assist because he said the resolution team have to resolve my case. What I do not understand is, what is there to investigate. I just need someone in finance to read my email and respond accordingly if they are able to assist. It should not take 5 business days and a further 5 to 8 business days to investigate and resolve. I am asking for help instead of getting blacklisted or my vehicle repossessed. According to Themba, my original email cannot be found yet I received an automated response with a number in the subject line, #904944.
More bad service.
I just received a call from a lady from Liquid Finance who then put me through to a Wesbank Consultant by the name of Themba and I had to explain everything once again without this lady from Liquid Finance ensuring I got the assistance I required and explaining to someone from Wesbank. Thereafter, I received an SMS stating that the customer query was resolved, reference number CAS-***-D0N8Z6 from Liquid Finance which was false. Putting a call through does not qualify as a query resolved.
So no, my case was not resolved. Liquid Finance needs to provide better service because they continuously phoned me after I took my vehicle and tried selling me stuff that I clearly said no to where it got to the point where I had to block their calls since one consultant told me blatant lies. Up to today, he did not send an email to confirm the lies he was telling me. I knew these were lies because I confronted the car dealership where I received my car from and they confirmed what I thought.
Anyways, that is off topic. In the end, Themba could not assist because he said the resolution team have to resolve my case. What I do not understand is, what is there to investigate. I just need someone in finance to read my email and respond accordingly if they are able to assist. It should not take 5 business days and a further 5 to 8 business days to investigate and resolve. I am asking for help instead of getting blacklisted or my vehicle repossessed. According to Themba, my original email cannot be found yet I received an automated response with a number in the subject line, #904944.
More bad service.