jJ
johndownie J
1 reviews | Active since Sept 2011
07 Jul 2015, 19:19
Collusion with Hollard to charge ODP
My wife and I have received threatening SMSs/e-mails that Wesbank, in collusion with Hollard will impose an ODP (Outstanding Debt Policy) of R354.14/month. All our vehicles and household contents are currently insured by VirginMoney. This is their \motivation":<br> <br> \""Please note that our records indicate that LIQUID VEHICLE FINANCE consultants have attempted to contact you on numerous occasions. Should we not receive confirmation of your current comprehensive vehicle insurance within the 30 days"
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WesBank's replyOfficial
08 Jul 2015, 10:28Hello Scotsman,
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
The process of insurance confirmation aims to secure our shared interest by ensuring that comprehensive insurance is maintained throughout the contract period. In keeping with the 5th clause of the Agreement Terms and Conditions, we may offer you optional insurance cover in relation to your obligations under this Agreement or relating to the possession, use, ownership or benefit of the Goods with Hollard acting as our agent in order to establish contact.
You may alternatively send your insurance information directly to *** to settle any doubts that you may have in this regards.
We hope that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
The process of insurance confirmation aims to secure our shared interest by ensuring that comprehensive insurance is maintained throughout the contract period. In keeping with the 5th clause of the Agreement Terms and Conditions, we may offer you optional insurance cover in relation to your obligations under this Agreement or relating to the possession, use, ownership or benefit of the Goods with Hollard acting as our agent in order to establish contact.
You may alternatively send your insurance information directly to *** to settle any doubts that you may have in this regards.
We hope that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
WesBank's reply08 Jul 2015, 10:28
Official
Hello Scotsman,
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
The process of insurance confirmation aims to secure our shared interest by ensuring that comprehensive insurance is maintained throughout the contract period. In keeping with the 5th clause of the Agreement Terms and Conditions, we may offer you optional insurance cover in relation to your obligations under this Agreement or relating to the possession, use, ownership or benefit of the Goods with Hollard acting as our agent in order to establish contact.
You may alternatively send your insurance information directly to *** to settle any doubts that you may have in this regards.
We hope that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
The process of insurance confirmation aims to secure our shared interest by ensuring that comprehensive insurance is maintained throughout the contract period. In keeping with the 5th clause of the Agreement Terms and Conditions, we may offer you optional insurance cover in relation to your obligations under this Agreement or relating to the possession, use, ownership or benefit of the Goods with Hollard acting as our agent in order to establish contact.
You may alternatively send your insurance information directly to *** to settle any doubts that you may have in this regards.
We hope that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank