Clueless

Extremely terrible customer service. I went into the FNB branch and the person there gave a call to someone at wesbank, the guy on the phone gave me an email address to find out what documents I need and thereafter to email the relevant documents. I sent an email on Thursday 28 November to find out what documents I need to send in order to apply for graduate finance, until now, I have not been helped. I called the call centre early this morning and the lady on the phone said I would be helped today as it takes between 48 and 72 hours, to date, I have not been helped yet. I need to purchase a car ASAP and no one seems to know how the graduate finance scheme works.