Closure on case

Hi there, <br> <br> I have been trying to get hold of the person who dealt with my account, Florence Mogale, to no avail. I have sent numerous emails to her email address, no response. I need closure on this case as I have honored the payment arrangement to completion. I have a query on this. <br> <br> I see there may be arrears penalties on the account but I was promised these would be waived. <br> <br> Thanks.<br> Vuyo Mrara