SS
Sharon S
1 reviews | Active since Nov 2015
16 Sept 2020, 21:46
Closing off the account
I have settled my loan on the 31st July 2020 and sent them to close off the account even today they have not closed off the account. The frustrating thing is they are debiting my account and charging interest. I have been calling and writing emails but when I call they always transfer me and no one will answer the phone where I am being transfered to. The emails are never answered now I'm not sure how to communicate with them.
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WesBank's replyOfficial
17 Sept 2020, 10:52Dear Sharon,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply17 Sept 2020, 10:52
Official
Dear Sharon,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution