Closed Account Appearing as Opened Account on Experian Credit Bureau

Last Year May I have settled my account ********** 7703 and surprisingly Wesbank did not forward an instruction to Experian that my account is now paid up / closed it's still reflecting as open / current. Guees what ? this is affecting my affordabilty score when am applying for credit assistance. Last week Tue 4/16/2019 4:05 PM I called them and I was given this e-mail ********** to request my name to be updated on Experian but till today I have not received any communication from Wesbank I call experian and am told my record is not updated.

below is the e-mail I sent

"Good Day,

I am trying to apply for a home loan and I was affected by affordability, this is due to the active profile (wesbank Vehicle Finance see attached ) that’s on Experian. I have settled my Wesbank account last year and it’s still appearing as an active account. Would you please communicate with Experian that my account shows that it’s paid off.

its so funny when a person skips an installment you are well equipped in phoning and making arrangements to get your money but when you received all your money you don't care about the customer even if their names are ruined because your incompetency to update your records and communicate with credit bureaus. I would not recommend anyone to work with your company

Thanks

Sibs ( ********** ) "