CLOSE MY ACCOUNT

I am fed up with wesbank.My previous car was ****** and settled in full.Now I am trying to buy a new vehicle but my new wesbank agreement states that the previous car is not settled and the account is still open.They keep sending emails to say its closed but it still shows on my credit score, and I had to stop this months debit order myself because they are still loading it to be deducted.Best of all is they keep refering me to a lady called cindy vanheerden and shes on maternity..I at last got to a lady attending to the matter yumna , but all the emails and promises has lead me to nothing. One would think that a \settlement letter"would serve as enough proof to sign a new vehicle with the same bank...but I guess it means nothing. I refuse to sign my new finance agreement until someone closes the account and it actually reflects. A finance agreement should be correct to the last detail "