PK
Pontsho K
1 reviews | Active since May 2019
02 Jan 2020, 10:28
Close my account
I've settled my cashback loan on 29.12.2019 & to date it's still reflecting as outstanding, & I am being given the run around with regards to a paid up letter. When I called in again today, I was advised that the account will only maybe be closed on 8.1.2020.
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WesBank's replyOfficial
02 Jan 2020, 11:28Dear Pontsho K
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply02 Jan 2020, 11:28
Official
Dear Pontsho K
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution