SQ
Siyalo Q
1 reviews | Active since Nov 2022
09 Nov 2022, 10:06
Clogging my email!!!
I have two accounts with WesBank, but every month they clog my email with four emails with statements - both an irritation and taking up my time with having to open and look at each of the four emails so I can delete some because they also take up space. The strangest story is that their IT cannot resolve the issue! :(
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
09 Nov 2022, 10:25Dear Siyalo Q,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply09 Nov 2022, 10:25
Official
Dear Siyalo Q,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
SQ
Siyalo Q's updateReviewer Update
09 Nov 2022, 10:47Dear WesBank Service Resolution
I appreciate your response and promised action. Just so you know, I have emailed and called your customer services on numerous occasions on this. When that did not work I wrote to your complaints section which indicated that it referred the issue to your IT got back to me with a response that your IT cannot resolve the issue. I will await for some miracle then....
I appreciate your response and promised action. Just so you know, I have emailed and called your customer services on numerous occasions on this. When that did not work I wrote to your complaints section which indicated that it referred the issue to your IT got back to me with a response that your IT cannot resolve the issue. I will await for some miracle then....
SQ
Siyalo Q's update09 Nov 2022, 10:47
Reviewer Update
Dear WesBank Service Resolution
I appreciate your response and promised action. Just so you know, I have emailed and called your customer services on numerous occasions on this. When that did not work I wrote to your complaints section which indicated that it referred the issue to your IT got back to me with a response that your IT cannot resolve the issue. I will await for some miracle then....
I appreciate your response and promised action. Just so you know, I have emailed and called your customer services on numerous occasions on this. When that did not work I wrote to your complaints section which indicated that it referred the issue to your IT got back to me with a response that your IT cannot resolve the issue. I will await for some miracle then....