Client needs to do the work and pay as well Wesbank / FNB

Recently settled a vehicle, but as customer I have to phone up on the Wesbank to tell them to check if the money was moved and payment allocated. 2 to 3 days later.. I as the customer need to follow up ? really.. and then they keep dropping this line that there is an issue with Western cape and Wesbank on change of ownership, but hey will gladly do it on your behalf for a |FEE of course... Why should I pay if Wesbank has issue? Sort out your issue... and treat your long standing customer better... 3de vehicle via Wesbank.. but think it's the last. Time for change in bank over all after 30 years of being a client.