NJ
Natasha J
1 reviews | Active since Jan 2014
01 Feb 2019, 10:54
Choose a different financer. No to Wesbank
They “offer” financing. You submit your documents. They confirmm all is in order. 2 weeks later, no finance received. Apparently all documents are not in order. They never get back to you. YOU have to contact them to ask WHY the delay. THEN they inform you the documents are not correct. Meanwhile, they DID receive the documents, but forgot to submit them. They ignore your emails and phonecalls. The worst service ever. I worked with Claudia Louw.
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Replies (1)WesBank's replyOfficial
01 Feb 2019, 11:11Dear Natasha,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS899CA.
Regards,
Elize Fourie
WesBank Service Resolution
WesBank's reply01 Feb 2019, 11:11
Official
Dear Natasha,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS899CA.
Regards,
Elize Fourie
WesBank Service Resolution
