MM
Makalo M

1 reviews | Active since Dec 2010

01 Nov 2018, 13:52

Chasing away clients

Yesterday I called requesting a letter confirming my account standing but I still have not received any correspondence from Wesbank. I'm in the process of trading in my car and taking another one. All banks have approved except for them, which i find funny as they are the ones requiring the same letter of account standing. It is clear they are no longer interested in me as a client.

0
Replies (2)
WesBank
WesBank's reply01 Nov 2018, 15:19
Official

Dear makalom,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS80063.

Regards,

Neo Sithole

***

WesBank Service Resolution

Best regards,

MM
Makalo M's update05 Nov 2018, 13:33
Reviewer Update
Neo was of assistance and I was ultimately made happy.