Charged DCA Commission fee even though payment was done on time

<p>Once again Wesbank has dissapointed.</p> <p> </p> <p>I found that I've been charged a DCA Commission fee in Dec '15 and March '16.</p> <p>When I enquired what the fee was for I was told it was a collection fee.</p> <p> </p> <p>I found this funny because the payments were made before or on the date as per their statement and I have not been contacted by any collection agent.</p> <p> </p> <p>I then supp**** them with proof that payments where made on time and they the asked me to contact them telephonicaly, which I did but I do not have time to be put on hold.</p> <p> </p> <p>What irks me is that they are charging me interest on an outstanding ammount which is the DCA commission fee that should not have been charged.</p> <p> </p> <p>This has effected my credit profile negatively and I want it corrected.</p> <p> </p> <p>Funny thing all this started when I stopped my debit order and started doing the payments myself and I believe I'm being victimised because of this.</p>