Changing debit dates in December without authorization and getting debited twice.

I got debited twice by wesbank on 22December2022 and again 24 December 2022 (correct date as per contract). Then, I called them 15 times and promised to reverse my money within 48hours and to date nothing. After my review here at hellopeter the email me the following: Thank you for the opportunity to investigate your complaint.

Please note that this is an acknowledgment of your complaint, and we will respond to your email no later than the timelines below:

General complaints - within one (1) to five (5) business days / within twenty-four (24) to forty (40) business hours

Should you want to follow up on this case, you can contact us using your reference number (CRSDCE1F). This will enable our team to assist you more efficiently.

I shall resort to the legal route and also write to theOmbudsman for Banking Services. I went to the Cape Town branch only to be told they are working remotely