Changing account details for a debit order is rocket science with Wesbank

I have been trying since January 2022 to update my banking details for the debit order. I have never experienced such a difficult process in my entire life. Obviously its me trying to change he details, I sent my ID, Bank letter, employment contract, Marriage certificate, etc and everytime I get the run around. Ive spoken to consultants, I have tried to do it via the app. How long is this still going to take because as much as I wish someone would pay my car invoice every month its not gonna happen so obviously it is me trying to update my details. Your customers have families, jobs, studies, after hour meetings, etc. Try and make this process easier for them because it is plain ridiculous now. I hope you guys are going to reverse any interest incurred because I have been paying every month via EFT after I made sure the debit order didn't go through yet because no woman with a mediocre job can afford two car premiums deducting at the same time. Any bad credit rating via Experian to be corrected please because the problem is at your end not mine. You guys want to make this process rocket science and it DOES NOT NEED TO BE. Make it easy for people to change their details please.