Change of seeded life policy

<p>On the 07/04/2017 I sent Wesbank notification that my life policy was changing from Liberty to Discovery. </p> <p> </p> <p>Two weeks later after sending two follow up emails I received an email back requesting security information that I provided in my first email. Until today I have not received any more feedback resulting in a double debit from Discovery and Liberty as my Liberty policy cannot be canceled without Wesbank doing their job!</p> <p> </p> <p>Our debit order for our home loan and car are taken promptly each month yet receiving any form of service is an uphill battles?</p> <p> </p>