Change of ownership papers

I paid off my vehicle over a year ago now and have been requesting for NaTIS documents for over 6 months now. The first papers were received in Nov 2021 and when trying to process ownership change I was informed by Traffic Department that the company representative was incorrect. Dropped a follow up email requesting for correct documents. I was request to pay R350 so that will process this change on my behalf. I made the necessary payment and with all rejection documents from Traffic. This was done on the 17th Jan 2022 and was advised that it will take 14 days max for me to received the papers. On the 25 Feb 2022, I am now told that I have issued the request via my business email address instead of my personal. Mind you I did not receive no email advising me of this nor a call requesting me to sent the request via person email address. It is surprising that before one pays off the vehicle, Wesbank was able to contact me in any means possible via cell, office number, wife's numbers, etc But because I now requirey papers, it is now a struggle. Would not recommend Wesbank to any of my familybers, friends or colleagues. Thank you bye.