Change of Ownership - But at an additional cost !

We recently paid off our vehicle finance through Wesbank, and went to have the vehicle registered in our name. Apparently there is an internal issue with Ekurhuleni and Wesbank to have any vehicles in Ekurhuleni registered in the owners name. Why did Wesbank send us the forms knowing full well of this problem ? Further more , Webank can assist but at an additional fee? Surely if this is a Wesbank/Ekurhuleni issue, Wesbank should carry the costs - not the client.