PB
Paul B
1 reviews | Active since Sept 2013
18 Mar 2016, 07:12
Change debit dates as they please
Debit order was debited early when there was no money in my account.<br> Collections wants to charge me 10% because of late payments, unacceptable as I was not a fault.<br> <br> I requested Wesbank on 2 occasions to debit the money from my account, which thay haven't done, and now I have to pay 10% because of their neglegence.
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WesBank's replyOfficial
24 Mar 2016, 12:12Hello Paulqb,
Thank you for sharing your concerns affording us the opportunity to investigate. Our Collections team has communicated with you to discuss the matter at hand and we believe that an arrangement is in place, with a manual debit being presented.
We sincerely apologise for any inconvenience experienced.
Kind regards
WesBank
Thank you for sharing your concerns affording us the opportunity to investigate. Our Collections team has communicated with you to discuss the matter at hand and we believe that an arrangement is in place, with a manual debit being presented.
We sincerely apologise for any inconvenience experienced.
Kind regards
WesBank
WesBank's reply24 Mar 2016, 12:12
Official
Hello Paulqb,
Thank you for sharing your concerns affording us the opportunity to investigate. Our Collections team has communicated with you to discuss the matter at hand and we believe that an arrangement is in place, with a manual debit being presented.
We sincerely apologise for any inconvenience experienced.
Kind regards
WesBank
Thank you for sharing your concerns affording us the opportunity to investigate. Our Collections team has communicated with you to discuss the matter at hand and we believe that an arrangement is in place, with a manual debit being presented.
We sincerely apologise for any inconvenience experienced.
Kind regards
WesBank