1 reviews | Active since Mar 2009
CashPower personal loan
I was offered a personal loan by Wesbank (because I have handled my car finance so well) and duly app**** online and was told someone would phone me to complete the application (Tuesday 9th June) no response that Day so I phoned the given number. I was asked to email 3 documents which I done and was told that they would contact me with the outcome within 24 to 48 hours. No response so I phoned Thursday and was told that I would be contacted that afternoon, once again no response, I then resent the 3 documents to a different email. Phoned on Friday 3 times (no return calls as promised) and still no joy phoned on Saturday,twice and was told that they had my documents and they were with the credit dept so it would take another 24 to 48 hours.<br> So all in all over an hour on the phone at my expense and 5 days later I still have no answer. <br> This is not what they promise in their email and I am extremely disappointed at the bad service from Wesbank.
Thank you for bringing this matter to our attention.
Let us use this opportunity to apologise for the slow turnaround times you experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations. We have not been successful in contacting you subsequently however your application was finalized upon receiving the current bank statements that were requested.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Let us use this opportunity to apologise for the slow turnaround times you experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations. We have not been successful in contacting you subsequently however your application was finalized upon receiving the current bank statements that were requested.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank