Cashpower FAIL

<p>Over the last 12 - 18 months have our mailbox been inundated with offers to take up a loan with them. Perhaps the fact that I am an existing and multiple Wesbank Vehicle Finance client with R4000 in advance on my current deal, seemed to them a very profitable business prospect. When the opportunity arose to purchase a family member's motorcycle, I considered Wesbank Cashpower. This I would never do as personal loans are expensive. Unfortunately, the offer for the motorcycle is based on a first come, first serve, cash-only basis. Indeed the application process was completed within 24 hours. Here's the problem: On Friday 21 October 2016 when I was to complete the process telephonically, I was advised by the consultant that I received the maximum interest rate of 28%. When I declined the offer, the consultant offered to refer it back to the Credit Department. This is where Wesbank/Direct Axis completely drop the ball. Only when I followed up today, Tuesday 25 October 2016, did Zaida explain that there exists no formal policy regards turnaround time on theese queries. Only that a certain Mr Paddayachee would see to it but she could not commit to a time/date. I expressed my dissatisfaction and intention to publish the matter, and behold, I got a call from an unidentified lady at Credit Dept that my loan has been approved (?!). She almost immediately transferred me and I had to wait for more then 10 minutes before I ended the call. No one has attempted to call back or leave a message since. Please, avoid Wesbank/Direct Axis and rather approach your bank for proper and respectful service.</p>