1 reviews | Active since Jan 2019
Car registration at Wesbank
Please advice, guide or assist me!! We bought a car last year Oct through private finance at Wesbank. 4 months later, the car is still not registered at Wesbank. We are still not the owners of the car and Wesbank is still not the title holders of the car... We have paid 3 payments to Wesbank already, I have fines for driving without a valid licence disc and number plates. I don't understand how I must pay Wesbank for a vehicle that is not even registerd at Wesbank? If I don't pay, what are they going to do....? They can't come and collect the car because the car doesn't belong to them...? If they black list me, at least I am done with Wesbank... I also don't understand how Wesbank allows its customers to drive without a valid licence disc and number plate for four months... Isn't that dangerous, isn't that *******, do I even have insurance...? What does Wesbank care, we must just pay... In 4 months you must understand that I have phoned hundreds of minutes to Wesbank customer care, a ton of emails. The agent who approved the sales don't want anything to do with me when I phone him and his "team leader" is permanently on leave... In this 4 months, no email, no phone call, no communication what so ever has been done from Wesbank to us... I have been to their offices at Beyers Naude, twice. I had to take leave from work, twice. But for no reason as nobody seems to care or able to assist me. That's why I am reviewing here, hoping somebody can advise, guide or assist me in this situation. Kind regards.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8988E.
Regards,
Rodney Nadar
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8988E.
Regards,
Rodney Nadar
WesBank Service Resolution
