eF
erika F
1 reviews | Active since Jul 2011
08 Sept 2015, 15:32
Car paid up, But no papers
My vehicle has been paid up since June 2015. I have send numerous emails and made umpteen phone calls, yet have not heard one reply regarding the original papers, or a paid up letter. This is shocking...3 months to forward this is unacceptable. No decency to even reply. Every phone call is a joke. Please send email and within 2 working days the relevant department will contact me...? I am waiting still.
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WesBank's replyOfficial
14 Sept 2015, 14:12Hello e fletcher,
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity, for which we humbly apologise.
Direct contact has been made along with providing the requested documents.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity, for which we humbly apologise.
Direct contact has been made along with providing the requested documents.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
WesBank's reply14 Sept 2015, 14:12
Official
Hello e fletcher,
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity, for which we humbly apologise.
Direct contact has been made along with providing the requested documents.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity, for which we humbly apologise.
Direct contact has been made along with providing the requested documents.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank