Car paid off - Transfer papers requested, communication dropped
I paid off my vehicle this year. Sent POP to Wesbank for the transfer of the car papers into my name and details for delivery to my address on the 25th of July. It is now the 2nd of October and my follow up queries have not been attended to, still no papers. Could I please have this sorted out?
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WesBank's replyOfficial
02 Oct 2023, 15:12Dear Tanea D,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply02 Oct 2023, 15:12
Official
Dear Tanea D,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
's updateReviewer Update
02 Oct 2023, 15:19So my resolution is to send more communication, this time just to a different email address? I do not understand why it is always expected to run around and do more. This should be resolved internally and a resolution given to your clients.
's update02 Oct 2023, 15:19
Reviewer Update
So my resolution is to send more communication, this time just to a different email address? I do not understand why it is always expected to run around and do more. This should be resolved internally and a resolution given to your clients.