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franciskaodendaal F
1 reviews | Active since Nov 2016
11 Mar 2022, 08:58
Car paid in full!!! But still paying, waiting 2 weeks for refund
I settle my vehicle on 9 Feb 2022, got my Natis papers and paid up letter from WesBank on 14 Feb 2022. Yet on the 28th of February they still deducted my full premium. Its the 11th of March and for the past two weeks they keep on promising they will refund! Still nothing!!!!!!!!!!!
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WesBank's replyOfficial
11 Mar 2022, 10:03Dear Franciska ,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply11 Mar 2022, 10:03
Official
Dear Franciska ,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution