Car License Renewal Hell - Avoid their services at all costs.

I app**** for my car license renewal via the Wesbank/Mazda portal. Wesbank makes use of 3rd party Road Protect.

The portal does not cater for the mandatory documentation (ID and proof of residence) there is no limit/alert nor email request for documentation. The two entities will however happily take your money.

After 2 weeks of no response, I called the Road Protect line to no answer and my emails to no answer.

I received an email from Wesbank to contact MY underwriter Road Protect for assistance. Road Protect is YOUR service provider and IF i had received response I would not need to reach out.

I contacted Wesbank via Twitter with thankfully some assistance.

Documentation submitted and an email that the license would be couriered for Road Protect to suddenly refund me.

I checked the status and it is because the time period and lag resulted in a penalty.

So neither Wesbank nor Road Protect will honour the service because they wont cover the R80 penalty after inconveniencing me?

Absolutely pathetic service.

I will never use Wesbank again.