Car documents

I have never seen such an insensitive company that only takes money from their clients and don't give them their documents. My Father paid off both his 2 cars last 2021 in February but wesbank kept on deducting from him account after paying the cars in full. Than he waited for the car paper from February until he passed away in July 2021. Sad part is we contacted wesbank and they requested some documents from the executor which is my mom she doesn't have knowledge of the digital world and we submitted everything they wanted but still nothing from wesbank, so ****** my Dad even now we still grieving for but they don't care all they want is money money. I taking them to the ombudsman seriously. This is not on we want the documents and the money they took after the accounts were paid infull.