NM
Nkateko M
1 reviews | Active since Feb 2015
02 Jun 2015, 09:17
Capital reduction not done according to request
Good day<br> <br> I requested a capital reduction on 2015/05/26. I was asked to confirm some details which I did. I was also asked to specify whether i want to reduce my instalment or contract term and I said reduce contract term and keep instalment as is.<br> On 29 May I get an email stating that my instalment was reduced and my contract term will stay as is. Why was my contract term not reduced as requested?
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
02 Jun 2015, 09:27Hello NC***,
Thank you for bringing this matter to our attention.
A capital reduction automatically reduces your monthly repayment however when a customer wishes to maintain the current instalment, we manually intervene by manipulating the system with the appropriate increase. In so doing, we have duly comp**** with your request whilst the letter received was automatically generated to indicate what your normal obligation would have been without our amendment to same. We humbly apologise for any confusion caused by same whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
A capital reduction automatically reduces your monthly repayment however when a customer wishes to maintain the current instalment, we manually intervene by manipulating the system with the appropriate increase. In so doing, we have duly comp**** with your request whilst the letter received was automatically generated to indicate what your normal obligation would have been without our amendment to same. We humbly apologise for any confusion caused by same whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply02 Jun 2015, 09:27
Official
Hello NC***,
Thank you for bringing this matter to our attention.
A capital reduction automatically reduces your monthly repayment however when a customer wishes to maintain the current instalment, we manually intervene by manipulating the system with the appropriate increase. In so doing, we have duly comp**** with your request whilst the letter received was automatically generated to indicate what your normal obligation would have been without our amendment to same. We humbly apologise for any confusion caused by same whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
A capital reduction automatically reduces your monthly repayment however when a customer wishes to maintain the current instalment, we manually intervene by manipulating the system with the appropriate increase. In so doing, we have duly comp**** with your request whilst the letter received was automatically generated to indicate what your normal obligation would have been without our amendment to same. We humbly apologise for any confusion caused by same whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank