PP
Patricia P
1 reviews | Active since Aug 2013
07 Feb 2015, 07:34
cant get Wesbank to stop the Debit on a settled ca
My vw polo was ****** in November 2014 and settled by Outsurance within 5days of the vehicle being ******,however the installment still gets debited every month.ive called the call centre numerous times who have insured me this wil not happen again but it still does.I dont see why I am still paying for a car that has been settled.What does settle meen in banking terms?
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WesBank's replyOfficial
09 Feb 2015, 15:24Hello Patricia10,
Thank you for your concerns highlighted and affording us the opportunity to assist.
Our insurance management have contacted you to discuss the matter further and have confirmed that the refund has been processed to your bank account.
We trust that the complaint was handled to your satisfaction and apologise sincerely for any inconvenience caused.
Yours faithfully,
WesBank
Thank you for your concerns highlighted and affording us the opportunity to assist.
Our insurance management have contacted you to discuss the matter further and have confirmed that the refund has been processed to your bank account.
We trust that the complaint was handled to your satisfaction and apologise sincerely for any inconvenience caused.
Yours faithfully,
WesBank
WesBank's reply09 Feb 2015, 15:24
Official
Hello Patricia10,
Thank you for your concerns highlighted and affording us the opportunity to assist.
Our insurance management have contacted you to discuss the matter further and have confirmed that the refund has been processed to your bank account.
We trust that the complaint was handled to your satisfaction and apologise sincerely for any inconvenience caused.
Yours faithfully,
WesBank
Thank you for your concerns highlighted and affording us the opportunity to assist.
Our insurance management have contacted you to discuss the matter further and have confirmed that the refund has been processed to your bank account.
We trust that the complaint was handled to your satisfaction and apologise sincerely for any inconvenience caused.
Yours faithfully,
WesBank