1 reviews | Active since May 2013
cant get help from anyone
my car was written off by my insurance on the 28/06/2015 insurance paid but not full amount had shortfall cover they also paid but not full amount, after all apyments my balance cmae to plus minus 55000.00 transfered an amount of 24000.00 towards my account and can still transfer 15000.00 on top of the 24000 which we leave me withplus minus 16000 sumthing and am ent**** for 8000 deposit with my shortfall cover which can be paid directly to the dealer spoke to differnt people from your department but am not getting any help from you i have been client of yours since 2011 since became your client never skipped any payment on my car finance now its desparatetimes for me but people i trusted like you there is no way you can help me the only thing need you to help me with cant the difference on my account be included on the new car that want to buy which its not too much its less than 20000 lost couple of jobs past two months there is lot of opportunities we am currently working but was declined because dont own any car tam trying all my best to close the account got with you in oder for me to get new finance through you but cant get any help.
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity. We cannot however accept liability for matters that do not fall within our influence because the issues raised herein pertain to the condition that are specific to how your underlying insurance policies are structured. As much as we empathise with your plight, your obligation in terms of the existing credit agreement cannot be negated if due process is not observed.
Direct contact details have been provided and every effort will be made to assist you where possible.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity. We cannot however accept liability for matters that do not fall within our influence because the issues raised herein pertain to the condition that are specific to how your underlying insurance policies are structured. As much as we empathise with your plight, your obligation in terms of the existing credit agreement cannot be negated if due process is not observed.
Direct contact details have been provided and every effort will be made to assist you where possible.
We hope that this matter was resolved to your satisfaction and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank