Cant complain about service if it is non-existent.

I paid the settlement as per the settlement letter that was provided to me, within the time frame I was given to make payment. Its been over a week now, and I am now advised that there are more charges outstanding on my account. I have been making call after call, and sending email upon email, with basically no assistance. Either someone is on teabreak, or they answer and put the phone down in your ear, and just dont answer at all or respond to emails. This goes for Managers and Team leaders as well. Utterly ridiculous. I have asked for a detailed statement of my account, and they refuse to provide me same in writing. Its my account! I have even logged two formal complaints , with no feedback. After this, ombudsman and CEO will be the next resort. People I have spoken to or tried to contact countless times this week: Aubrey Simanga Chad Petersen Ilorne Paul Wendy Buck Maureen Vorster Chere Senzani Formal complaints logged via the website: CRSCD596 CRSCD561