MVdW
Maryke Van der Walt
1 reviews | Active since Aug 2015
03 Aug 2015, 17:07
Cannot get a settlement
I wanted a settlement on my vehicle and phoned the call centre at 15H30. They could not help and transferred me. Next person could also not help me and transferred me. Eventually I called about five times and spoke to about seven / eight people, and still nobody could help me. What is so difficult to give a settlement amount? The last phone call I made was just after 16H30 and then they were closed. Please remind me not to ever make use of Wesbank again, because if I cannot even get MY settlement on MY account, how will it be to apply again. So, here am, still with NO settlement and a HUGE cellphone bill. Tomorrow I will have to try again. I wonder how many people will I speak to tomorrow???? UTTERLY DISGUSTED AND DISAPPOINTED!!!!!!
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WesBank's replyOfficial
05 Aug 2015, 14:39Hello jouwert,
Thank you for bringing this matter to our attention.
Let me use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. The requested settlement has been sent to you accordingly.
We assure you of our best intentions and that the appropriate corrective measures have been taken to prevent similar occurrences.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Let me use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. The requested settlement has been sent to you accordingly.
We assure you of our best intentions and that the appropriate corrective measures have been taken to prevent similar occurrences.
Yours sincerely,
WesBank
Best regards,
WesBank's reply05 Aug 2015, 14:39
Official
Hello jouwert,
Thank you for bringing this matter to our attention.
Let me use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. The requested settlement has been sent to you accordingly.
We assure you of our best intentions and that the appropriate corrective measures have been taken to prevent similar occurrences.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Let me use this opportunity to humbly apologise for these unfortunate incidents. As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. The requested settlement has been sent to you accordingly.
We assure you of our best intentions and that the appropriate corrective measures have been taken to prevent similar occurrences.
Yours sincerely,
WesBank
Best regards,