MC
Mohammed C
1 reviews | Active since Oct 2019
06 Aug 2022, 17:55
Cancellation of Policy CoverPlus
Cancellation of Policy CoverPlus,
I have emailed Wesbank 3 times in past week to have my CoverPlus policy cancelled. I followed the process of emailing *** as per the cancellation process with no response or even acknowledgement after 48hours. its been 6 days now with nothing.
Please can you ensure my policy is processed and cancelled as requested. i honestly wouldn't have expected this simple of a request to be an issue with an organization of your size and caliber.
Regards,
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
08 Aug 2022, 08:12Dear Mohammed Cassim,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply08 Aug 2022, 08:12
Official
Dear Mohammed Cassim,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
MC
Mohammed C's updateReviewer Update
15 Aug 2022, 11:41Hi,
I must commend Wesbank for their professional service in resolving this matter. Braiden Govender was a pleasure to work with and he kept to his word in resolving my complaint.
Thank you!
I must commend Wesbank for their professional service in resolving this matter. Braiden Govender was a pleasure to work with and he kept to his word in resolving my complaint.
Thank you!
MC
Mohammed C's update15 Aug 2022, 11:41
Reviewer Update
Hi,
I must commend Wesbank for their professional service in resolving this matter. Braiden Govender was a pleasure to work with and he kept to his word in resolving my complaint.
Thank you!
I must commend Wesbank for their professional service in resolving this matter. Braiden Govender was a pleasure to work with and he kept to his word in resolving my complaint.
Thank you!