RD
Refilwe D
1 reviews | Active since Jul 2011
01 Aug 2019, 11:11
Cancellation fee
Good day,
I am so stressed with WesBank. Hyundai settled the car and FNB charged cancellation fee according to the customer service agent I spoke to. according to him, I was supposed to have given WesBank 3 months notice prior to settling the car. I am not happy with that because I was not aware that when settling, WesBank should be informed of the intentions 3 months in advance. The cancellation fee is a lot of money +R8500. Please provide feedback.
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WesBank's replyOfficial
01 Aug 2019, 12:38Dear Refilwe
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,
WesBank's reply01 Aug 2019, 12:38
Official
Dear Refilwe
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Best regards,