Cancel my contract

Wesbank finances chery but when there are issues with the cars they can’t help. How do you invest on something you don’t know about?

On the 29th of Aug i took delivery on a brand new omoda elegance. On the 26th of Sept i took the car back because at the time i noticed that the AEB is not working. The DP said that in order for AEB to work ACC needs to be on and thats when i knew that i am dealing with someone with no product knowledge. The DP then called their technician Thomas to test the vehicle and he did. He wrote on the job card that the AEB is not working at all. They took the vehicle in and updated the software and still the vehicle was not functioning according to specifications. I also noticed that the Apple CarPlay was an issue on the car and i reported it aswell. From that day on Chery and i went back and forth them taking the car without any reports to inform me why and what they did on the vehicle. When they took the car for the 4th time i skipped work to be there. A technician from the Customer Services was there. He drove the vehicle and he came up with excuses as to why the vehicle is not working according to spec. He said its a Chinese car and in China they back space or parallel park hence only the side front censors are connected. I then showed him that there are 2 additional sensors that are not connected infront and he didn’t know about this neither did the DP. After that test i asked for the report and the technician said they are waiting for it to be approved and there is no turnaround time as to when i will get it. While i was waiting for that the monitor of the vehicle refused to shutdown and i gave them the car for the 5th time. They brought the car back and stated that the car at the time of testing worked under controlled environment. I asked for a video of this and they said they have attached the video link on the email but there was no link, i asked for it again and again still the link is not sent. I informed wesbank of this and they told me that the dealer refused to assist therefore i must take it up with ombudsman. All parties involved are fully aware that getting assistance from ombudsman takes time and the 6months window would have passed and by that time I can’t return the vehicle. I have videos and emails showing the communication. If wesbank is not able to assist me cancel this contract then i am left with no choice but not to pay. I am not paying for a car that is not according to spec. When one is front parking with the vehicle the sensors do not alert you of your surroundings e.g., how far you are from the wall.

The car is not according to spec, how do you agree to finance such? And you are the one financing Chery. Since Wesbank can’t cancel the contract i wont be paying. This is a ****.