Can't Close an Account

I requested for a settlement letter last week Monday 28 September which I promptly received. I then went to a an FNB branch and paid the amount in cash. On Wednesday 30 September I called to request for a paid up letter and I was told that the account is pending closure and that it normally takes 48 hrs and since mine was in process, it should take another 24 hrs. Today I call in and I am told the same thing, only now, closure takes 5 days. If I call next week will I be told that it takes 14 days?<br> <br> I went through the same process with Nedbank and they are much more effecient, letter received in 2 days and documents in 7 days. You have all the money you wanted, what are you waiting for? I will never again buy another car through Wesbank as you service speaks for itself.