CAN I PLEASE GET MY NATIS AND MY DEBIT ORDER CANCELLED!?!?

I have settled my vehicle loan at the end of March 2021. I requested my eNatis document and confirmation that the debit order has been cancelled.

On 1 April 2021 I received an e-mail that the Natis document has been requested and will be sent to me in 5 - 7 working days.

This morning I phoned and spoke to a lady that sounded as if she was still asleep and then emailed again to ask about the status of my document and get confirmation that the debit order has been cancelled. To my surprise I received an e-mail stating that the Natis document has been requested today. I received the same e-mail on 1 April 2021, so why is the request sent through now again?

I want confirmation that the debit order has been cancelled and I want feedback on my Natis document. I have never struggled with a financial company like this before when settling a loan.