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1 reviews | Active since Mar 2009

07 Apr 2015, 14:39

Call centre not answering calls

Hi there I purchased my new vehicle through Wesbank on the 1st of March 2015. I signed the debit order to be deducted on the last day of every month. It is now the 7th of April and no debit order has gone off my bank account from Wesbank.<br> <br> I have now tried to phone your call centre numerous times ,but no one answers the phone. What's going on with your call centre when I had my previous finance through Absa the call centre where quick to pick up the phone and assist in any queries.<br> <br> What's going on Wesbank this is not acceptable for such a large financial institution....<br> <br> Please contact me as soon as possible this is not a good beginning for me.

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Replies (1)
WesBank
WesBank's reply08 Apr 2015, 14:21
Official
Hello wisecrac,

Thank you for raising your concerns and affording us the opportunity to investigate, we welcome feedback of this nature as it has highlighted shortcomings and also afforded us the opportunity to provide you with assistance.

We have been in contact with you via e-mail to confirm that your Online profile has been verified and the pin forwarded to you via SMS. We wish to sincerely apologise for any inconvenience it may have caused.

We trust you find the above in order.

Kind regards,
WesBank